jey9 Privacy Policy
How your personal information is collected, used, and protected — jey9's full privacy policy is described in detail here.
Introduction and Scope
1 Purpose of This Policy
This privacy policy ("Policy") is issued on behalf of the jey9 platform ("jey9", "we", "our"). This policy explains how we collect, process, store, and protect your personal information when you use our website jey9.cam ("Platform").
By registering on our platform or using our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any term of this policy, please refrain from using our services.
2 Scope of Application
This policy applies to the following individuals:
- All members registered on the jey9 platform.
- Any person who browses our website, even without registering.
- Those who receive customer support services through our live chat or email.
- Those who participate in any of our special promotions or bonus programs.
What Information We Collect
3 Information You Provide Directly
When you register with jey9 or use our services, we may collect the following information:
- Full name and date of birth.
- Email address.
- Banking and payment information (bKash, Nagad, Rocket, Upay account numbers).
- Government-issued identity document information required for identity verification.
- Your chosen username and password (stored in encrypted form).
4 Automatically Collected Information
The following technical information may be collected automatically while you use the platform:
- IP address and device type.
- Browser and operating system information.
- Pages you visit and time spent on the platform.
- Gaming activity, betting history, and transaction records.
- Login time, date, and location information.
- Information collected through cookies and similar technologies.
5 Cookie Policy
jey9 uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our platform recognize you and improve your experience. We use the following types of cookies:
- Essential cookies: Required for the core functionality of the platform, keeping your session active.
- Functionality cookies: Used to remember your preferences and settings.
- Analytics cookies: Help us analyze user behavior to improve our services.
You can disable cookies from your browser settings. However, this may limit some functionality of the platform.
How We Use Your Information
6 Purposes for Using Your Information
jey9 uses your information only for the following legitimate purposes:
- To create, manage, and verify your account.
- To process financial transactions including deposits and withdrawals.
- To provide 24/7 customer support in Bengali.
- To ensure platform security and prevent fraud.
- To enforce our terms and conditions and responsible gaming policy.
- To personalize your experience and improve our services.
- To meet legal obligations and satisfy regulatory requirements.
- To send legitimate promotional communications and inform you about new offers (subject to your consent).
7 Legal Basis
We process your information on the following legal bases:
- Performance of contract: Processing information necessary to fulfill the service agreement with you.
- Consent: Purposes for which you have given explicit consent.
- Legitimate interests: For legitimate purposes such as fraud prevention and ensuring security.
- Legal obligation: To comply with applicable laws and regulations.
Information Sharing and Third Parties
8 Sharing Information with Third Parties
jey9 does not sell or rent your personal information to third parties. However, information may be shared in a limited way in the following circumstances:
- Payment processors: With payment service providers such as bKash, Nagad, Rocket, Upay to complete your financial transactions.
- Game providers: With licensed game developers to deliver gaming services — only the minimum information needed for session management.
- Identity verification: With verification service providers to complete the KYC (Know Your Customer) process.
- Legal requirements: With authorities to comply with court orders or applicable law.
- Fraud prevention: With security service providers to detect and prevent fraudulent activity.
All third parties operate under strict confidentiality agreements and may use your information only for the specific purposes stated.
9 International Data Transfers
Some of our service providers may be located outside Bangladesh. In such cases, we ensure that your information is transferred with appropriate security measures in place and that the receiving party adheres to equivalent privacy standards. Your information is protected through SSL encryption and other technical security measures.
Data Protection and Retention
10 Security Measures
jey9 applies industry-standard technical and organizational security measures to keep your personal information safe. Our security framework includes:
- Securing all data transmissions through SSL (Secure Sockets Layer) encryption.
- Storing passwords and sensitive information in encrypted form.
- Access controls — only authorized staff can view your information on a need-to-know basis.
- Regular security audits and risk assessments.
- Two-factor authentication (2FA) support.
- Automated monitoring systems to detect suspicious activity.
Please note that no transmission of information over the internet is 100% secure. We are committed to providing the highest level of protection, but complete security cannot be guaranteed.
11 Data Retention Period
We retain your information only for as long as necessary. As a general rule:
- Information for active accounts is retained while the account remains active.
- Even after an account is closed, some information may be retained for a set period to meet legal and regulatory requirements.
- Financial transaction records are retained for the period required under applicable law.
- After the retention period ends, information is securely deleted or anonymized.
Your Rights
12 Your Rights Over Your Personal Information
You have the following rights regarding your personal information:
- Right of access: The right to know what information we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information.
- Right to erasure: The right to request deletion of your information in certain circumstances.
- Right to restrict processing: The right to request that processing of your information be limited in certain cases.
- Right to object: The right to object to marketing communications and certain processing activities.
- Right to withdraw consent: The right to withdraw previously given consent at any time.
- Right to data portability: The right to receive your information in a structured, machine-readable format in certain circumstances.
To exercise these rights, please contact us at: [email protected] — we will process your request in a timely manner.
13 Marketing Communications
If you do not wish to receive promotional emails or notifications from us, you can opt out at any time. To do so:
- Click the "Unsubscribe" or "Opt out" link at the bottom of any email.
- Change your notification preferences from your account settings.
- Contact our customer support team directly via live chat.
Even if you opt out of marketing communications, you will still receive important transactional messages and security alerts related to your account.
Security Breaches and Contact
14 Steps in the Event of a Security Breach
If a security breach occurs that may affect your information, jey9 will take the following steps as quickly as possible:
- Assess the nature of the breach and its potential impact.
- Notify affected users by email.
- Take immediate technical steps to limit the impact of the breach.
- Notify the relevant regulatory authorities as required by law.
- Take measures to prevent such breaches from occurring in the future.
15 Privacy of Minors
jey9 strictly prohibits providing services to persons under the age of 21. We do not knowingly collect personal information from minors. If we become aware that a minor is using our platform, we will immediately close the relevant account and delete the information collected.
For persons aged 21 and above only.
16 Policy Changes
jey9 may update this privacy policy from time to time. For any significant changes, we will:
- Update the date on this page.
- Notify registered members by email.
- Where applicable, your new consent may be requested.
Continuing to use the platform after changes have been made will be considered your acceptance of the updated policy. We therefore recommend that you visit this page regularly.
17 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Our customer support team is available in Bengali 24 hours a day, 7 days a week to serve you. We try to respond to user requests promptly.
Related Policies & Information
See the links below to learn about other important policies and information at jey9: